Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
Top 5 Free Asset Management Software Tools
Asset management is one of the most common, mission-critical ITSM workflows. Efficiently handling requests for devices helps us to minimize internal admin costs. This ensures that our IT resources are deployed as effectively as possible. At the same time, we can improve experiences for service users with a centralized, accessible tool to submit and manage requests. Today, we’re checking out a range of open-source and free asset management software. We’ll be picking out tools from different corners of the market, from COTS applications, to highly customizable solutions.
Ronan McQuillan
Feb 11, 2025
Top 6 Change Management Tools
Managing changes to projects, systems, or processes is one of the most fundamental challenges that businesses face. Change is both inevitable and necessary. For example, if we want to streamline processes, adopt new solutions, or add features to internal tools. However, this also comes along with associated risks, costs, and other potential downsides. So, we need to take a structured approach to maximize the success of our change initiatives. Today, we’re taking a look at the top change management tools to help us achieve this.
Ronan McQuillan
Feb 11, 2025
6 Zendesk Alternatives & Competitors for 2025
The market for support, ticketing, and helpdesk tools is as crowded as it has ever been. However, it also presents a huge degree of internal variation, with different vendors targeting a range of granular use cases, organizations, and market segments. Zendesk is one of the best-known players in this space. It’s a popular choice as a modern, reliable, cloud-based support solution. However, it’s not necessarily the right fit for every team.
Ronan McQuillan
Feb 7, 2025
Top 16 IT Newsletters for 2025
The IT department is probably the team under the greatest pressure to stay informed. The problem is finding the time. IT teams already have some of the busiest, most varied workloads across the organization. How do you carve an hour to get to grips with the latest AI fads when you’ve got a full backlog of tickets to work through? To try and alleviate this pressure, countless brands run IT newsletters, claiming to give you the key facts in your mailbox.
Ronan McQuillan
Feb 5, 2025
How to Build a Compliance Management System in 6 Steps
Businesses today face a hugely complex, varied regulatory environment. Between national, international, local, and internal policies, managing compliance can be a massive undertaking. Adopting an appropriate compliance management system is critical. Specifically, we need a singular, centralized solution for handling key data related to our compliance efforts. The trouble is every business faces unique compliance challenges. We’re all constrained by different internal policies, with distinct processes that must adhere to them.
Ronan McQuillan
Feb 4, 2025
Top 10 Retool Alternatives & Competitors in 2025
Retool is one of the biggest players in the low-code space. However, that doesn’t mean it’s viable for every business; it’s far from it. Today, we’re checking out some of the top Retool alternatives from across the market. And it’s a crowded market nowadays. However, there’s huge variation between different options - across their pricing, features, target personas, use cases, and more. Today, we’re covering the following: What is Retool? Why would you look for an alternative to Retool?
Ronan McQuillan
Jan 30, 2025
Jira Service Management vs ServiceNow
ServiceNow and Jira Service Management are the two dominant platforms in the ITSM software space, together holding well over half of the market. But, despite sharing a core use case, each platform is aimed at a distinct type of organization. To pick the right one for your specific needs, we’ll need to take account of a range of factors, including the scale of your service portfolio, your available resources, the size of your IT team, and any technical requirements you have.
Ronan McQuillan
Jan 29, 2025
6 IT Risk Management Tools for 2025
Risk management is one of the key challenges for IT teams of all sizes. This comprises all kinds of operational, technical, financial, security, compliance, and other risk factors. Recording, assessing, and acting on these can be an enormous undertaking. These days, there’s a huge market for software tools to help IT teams stay on top of risks within their organizations. These range from relatively straightforward solutions for gathering and managing data to more complex platforms that offer advanced capabilities for specific types of risks - like regulatory change monitoring or network threat detection.
Ronan McQuillan
Jan 28, 2025